The analysis in this report draws on the results of a global online survey of 10,750 people residing in 10 cities: Los Angeles (1,121 respondents), London (1,118), New York (1,128), Hong Kong (1,031), Riyadh (980), Sydney (1,096), Chicago (1,014), Mumbai (1,088), Singapore (1,109), and Toronto (1,065). Respondents were not compensated for their participation and AECOM was not identified as the research sponsor.
The survey was conducted in September and October 2018 on behalf of AECOM by Longitude, a Financial Times company.
Quotas were set to ensure an even split of male and female respondents in each city. In the global sample, 48 percent of respondents were between the ages of 18 and 34, 42 percent between 35 and 64, and the remaining balance were 65 or older.
The Infrastructure Satisfaction Index draws on responses to selected questions from the survey. Scores for each of the four pillars, which are satisfaction, engagement, innovation and resilience, and the Index overall are on a 1-10 scale, with four bands: 1.0-2.5 — ‘dissatisfied,’ 2.6-5.0 — ‘not very satisfied,’ 5.1-7.5 —’moderately satisfied,’ and 7.6-10 — ‘very satisfied.’
A series of 16 in-depth qualitative interviews were also conducted with senior industry figures. AECOM was identified to them as the research sponsor. We would like to thank the following for their insights:
Andrew Carruthers, End Market Executive Director - Infrastructure and Environment, Asia Pacific, AECOM
Derrick Pang, Chief Executive Officer, Allied Asia Infrastructure
Gene Soo, Hong Kong General Manager, Citymapper
Ken Kanofski, Chief Executive, Roads and Maritime Services, New South Wales, Australia
Lara Poloni, Chief Executive Officer, EMEA, AECOM
Lawrence Wong, Minister for National Development and Second Minister for Finance, Singapore
Michael Lewis, Executive Director, Colorado Department of Transportation
Dr. Nabeel M. Al-Amudi, Minister of Transport, Saudi Arabia
Peter Leung, General Manager of Operations Projects, MTR, Hong Kong
Peter Runcie, New Industries and Future Cities Leader, the Commonwealth Scientific and Industrial Research Organization
Phil Wilbraham, Expansion Programme Director, Heathrow Airport
Rob Meikle, Chief Information Officer, City of Toronto
Sir John Armitt, Chair, U.K. National Infrastructure Commission
Stuart Harvey, Major Projects Director, Transport for London
Veronica Siranosian, Vice President, AECOM Ventures
Ronnie (Veronique) Hakim, Managing Director, New York Metropolitan Transportation Authority
AECOM would like to thank all clients, partners and project teams for their help in producing this publication. Every effort has been made to ensure accuracy, give credits and trace copyright holders where appropriate. If any have been inadvertently overlooked, the necessary arrangements will be made at the first opportunity to amend the publication.
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