While Toronto residents are 'moderately satisfied' with the city’s infrastructure, with an infrastructure satisfaction score of 6.1 out of 10, they were less satisfied than the other city dwellers surveyed, with the exception of Mumbai and Riyadh.

Toronto’s respondents are the least enthusiastic of the cities surveyed about transport quality — performance and reliability. Some respondents in Toronto noted the upgrading of public transportation as their top priority for future infrastructure improvements, followed by improving environmental sustainability and upgrading utilities.

While just 43% of Toronto respondents feel their regular water bill is affordable, Toronto’s citizens surveyed were 'very satisfied' with the reliability of their water utility (8.3).

At 2.8 out of 10, Toronto’s Engagement index is below the global average index of 3.3, but is above the overall Engagement index score  of Chicago, Sydney and Hong Kong. Toronto citizens are 'dissatisfied' with the number of opportunities to provide feedback to a public transportation provider.

Also on public transportation, in the 10 surveyed cities, it was felt that the opportunities that do exist for better interaction are often wasted through a lack of attention to basic details. For example, no more than 36% of all global respondents feel that the authorities are clear when requesting citizen feedback about public transportation issues. 

Five of our focus cities in the Future of Infrastructure report — Toronto, New York, London, Singapore, and Hong Kong — are among the world’s 10 smartest cities, according to an authoritative annual ranking by Spain’s IESE Business School. These cities are using data and digital technology to improve residents’ lives. Our survey respondents in these and the other cities believe there is considerable innovation around infrastructure and services.

Toronto citizens surveyed are 'moderately satisfied' with their city’s level of innovation in infrastructure and services; however, at 5.9, Toronto’s Innovation index score is on the lower end, only surpassing New York and Hong Kong, and on a par with Chicago (5.9).

The Resilience index score for Toronto is 5.2. This is the lowest score of all cities surveyed, with a third of respondents expressing confidence in the city government’s ability to protect infrastructure against natural (weather-related) disasters (i.e. floods, ice/snow, etc.), 30% in terms of terrorism and only 23% confident about the city’s infrastructure resilience to cyberattacks.

And, in Toronto, protection against the impacts of natural disasters like flood protection ranked third for those surveyed, in terms of being an infrastructure improvement important to their future.