With regards to utility affordability, the water supply (7.6) and power supply (6.7) in Hong Kong are considered the most affordable out of all 10 cities. Hong Kong’s reliability index score of 9.0 also shows that it has the least reported electricity outages. At the same time, it ranks fourth regarding water utility reliability with a score of 8.5.

Some 94% of Hong Kong respondents point out that their primary method of transportation is public transport — the highest percentage among all 10 cities. However, 75% believe using public transportation is becoming more stressful. Some 50% agree it is affordable and nearly two-thirds (63%) state that the public transportation they use is ‘good’ or ‘excellent’ at getting them wherever they need to be. Around 35% agree that public transportation is ‘good’ or 'excellent’ in terms of its reliability, especially regarding its timeliness. But the majority (51%), however, state it is 'acceptable'.

A total of 77% of Hong Kong respondents agree that their regular water bill is affordable, and 60% see their regular power bill as affordable. With a score of 9.0, Hong Kong has the highest index of electricity stability among all 10 cities, and 70% of the respondents claim they have not experienced a loss of power supply to their neighbourhood in the past 12 months. Water stability ranks fourth among all cities, with 64% of citizens surveyed stating they have not experienced an outage or restricted supply of water in the past year.

More than half of the respondents (53%) think that the private sector should be more involved in the development of infrastructure. Speaking of government officials, 56% of the respondents in Hong Kong agree that it’s better for city officials to take a longer-term view of infrastructure planning. Many also believe that the city planning authorities are making it easier to interact with them through social media (43%) and mobile channels (apps, text/SMS) (44%). Yet, 52% of the respondents agree that they would prefer having a longer consultation period at the planning stage to respond with their views on infrastructure improvements or investments, so as to make their influence meaningful. In addition, 63% of respondents said that they were eager for more opportunities to provide feedback to a public transportation provider.

Fibre-optic broadband is seen as the technology that will have the greatest impact on quality of life, followed by mobile payment channels. For daily usage, 35% agree that the main provider of public transportation makes available innovative payment options depending on time of day or usage, and 59% of them also use one or more mobile apps to stay current on the status of public transport. In light of innovation, 40% of the respondents are open to share personal data with relevant city agencies to help them improve city infrastructure or infrastructure services.

When it comes to the environment, 64% of the respondents believe the Hong Kong government could do better in fostering environmentally sustainable practices, 39% agree that the amount of open green space (e.g. parks and gardens) has expanded in the past two years. Some 33% of the respondents claim that they have been informed of drills or exercises that the city authorities have organised in the past two years to prepare for emergency situations.

Respondents identified improving environmental sustainability (e.g. recycling, wastewater re-use, solar power), upgrading of public transportation, protection against the impacts of natural disasters (e.g. flood protection) and upgrading of utilities (water, power) as their top four (in order of priority) most important improvements to infrastructure for the future.