Singapore is Asia’s buzzing metropolis and global
In AECOM’s second global Future of Infrastructure report, we asked over 1,000 people in Singapore for their views on city infrastructure and their expectations for its future evolution. We found that citizens see the constructive measures city leaders are taking to enhance Singapore’s infrastructure, and care most about public transportation.
Citizens are open to greater private sector involvement in infrastructure development and support work to build a greener, safer, digitally driven and better-connected Singapore to secure future success.
In terms of innovation, Singapore is at the forefront of
AECOM has extensive experience of working in Singapore and other major global cities. With our talent pool of planners, designers, engineers
Regional Executive, Southeast Asia, AECOM
Topping Mercer’s list of Asian cities offering the highest quality of life, Singapore also ranks first worldwide for the ease of doing business by the World Bank, since 2012.
Singapore’s robust economy, highly educated workforce, excellent connectivity, and high standard of living offer businesses the ideal environment to invest with confidence.
The government aims to create 'An Endearing Home and a Distinctive Global City' by developing world-class infrastructure and creating a vibrant and sustainable living environment.
The government seeks to increase connectivity and engagement with the people and private sector by driving digital innovation via the Smart Nation initiative.
In collaboration with Longitude — a Financial Times Company, AECOM’s Future of Infrastructure research harnesses survey data and opinions from over 10,000 infrastructure users in 10 major global cities, including Singapore, to ask how satisfied, safe, inspired and engaged people feel with their roads and bridges, rail services and utilities.
Singaporeans indicated that they want a more sustainable, connected and resilient city, which aligns with the government’s goals of promoting a Smart Nation.
Some 62% of respondents felt that the private sector should take a greater role in infrastructure development. Singaporeans were generally displeased with the reliability of the current public transportation system, with 58% finding it increasingly stressful to travel via public transportation and 59% saying that they would not be willing to pay higher fares for public transportation.
Singaporeans were generally less engaged with the relevant agencies — many of whom are promoting interactions via social media and mobile channels.
Less than half of the respondents (45%) think that the city government usually makes the right decisions about which large-scale infrastructure projects to fund, hence indicating that the majority of Singaporeans are dissatisfied with the decision-making process. As such, most Singaporeans (62%) agree that the private sector should be more involved in infrastructure development.
Half of the respondents felt that large-scale transportation projects were usually completed on schedule.
Water (32%) and subway/underground (24%) were considered the top two priorities for future infrastructure spending.
The minority of Singaporean respondents agreed that water and electricity services were affordable (42% and 35%, respectively). However, most concurred on the reliability of both services (79% experienced no water outages and 61% no power cuts).
Less than one-third of Singaporeans felt that the service they have received from their water (30%) and electricity (28%) providers has got better in the last 12 months. For the vast majority of users (water — 61% and electricity — 60%, respectively), these services have remained about the same as the previous year.
Promoting interactions via social media and mobile channels could increase engagement, with a significant number of Singaporeans agreeing that city planning authorities are making it easier to engage with them via social media (44%) and mobile channels (40%).
In the last 12 months, the top two issues which Singaporeans gave feedback on were price of services (18%) and billing issues (17%).
In addition, 42% of respondents think that changes in elected city officials often result in major changes to infrastructure policy.
In terms of innovation, Singapore is at the forefront of digitisation and becoming a cashless society. A large majority (67%) of the respondents are able to use internet banking to pay for public transportation, water, power, other utilities or public municipal services, while more than half (55%) can use their mobile phones to do so. Some 42% of respondents said that the main provider of transportation makes available innovative payment options depending on time of day or usage.
With increasing mobile connectivity islandwide, Singaporeans indicated that fibre-optic broadband is the technology that will have the largest positive impact on their quality of life, while virtual/augmented reality was identified to have smallest potential impact.
Some 59% of Singaporeans said that they use one or more mobile app to stay updated on public transport issues.
Singaporeans recognise the importance of data in helping to deliver innovative solutions and smarter infrastructure. Around 42% of those surveyed are willing to share their personal data with relevant city agencies to help improve city infrastructure services.
However, most Singaporeans are not aware of the plans made by city authorities, as 73% said that in the last 12 months, they had not viewed an infrastructure plan made available by city authorities.
To improve resiliency, the Singapore government has educated the citizens to help protect themselves against any potential crisis. Some 63% of the respondents (the highest percentage among all other cities) indicated that they had been informed of drills or exercises that the city authorities had organised in the last two years to prepare for an emergency.