Less than half of the respondents (45%) think that the city government usually makes the right decisions about which large-scale infrastructure projects to fund, hence indicating that the majority of Singaporeans are dissatisfied with the decision-making process. As such, most Singaporeans (62%) agree that the private sector should be more involved in infrastructure development.

Half of the respondents felt that large-scale transportation projects were usually completed on schedule.

Water (32%) and subway/underground (24%) were considered the top two priorities for future infrastructure spending.

The minority of Singaporean respondents agreed that water and electricity services were affordable (42% and 35%, respectively). However, most concurred on the reliability of both services (79% experienced no water outages and 61% no power cuts).

Less than one-third of Singaporeans felt that the service they have received from their water (30%) and electricity (28%) providers has got better in the last 12 months. For the vast majority of users (water — 61% and electricity — 60%, respectively), these services have remained about the same as the previous year.

Promoting interactions via social media and mobile channels could increase engagement, with a significant number of Singaporeans agreeing that city planning authorities are making it easier to engage with them via social media (44%) and mobile channels (40%).

In the last 12 months, the top two issues which Singaporeans gave feedback on were price of services (18%) and billing issues (17%).

In addition, 42% of respondents think that changes in elected city officials often result in major changes to infrastructure policy.

In terms of innovation, Singapore is at the forefront of digitisation and becoming a cashless society. A large majority (67%) of the respondents are able to use internet banking to pay for public transportation, water, power, other utilities or public municipal services, while more than half (55%) can use their mobile phones to do so. Some 42% of respondents said that the main provider of transportation makes available innovative payment options depending on time of day or usage.

With increasing mobile connectivity islandwide, Singaporeans indicated that fibre-optic broadband is the technology that will have the largest positive impact on their quality of life, while virtual/augmented reality was identified to have smallest potential impact.

Some 59% of Singaporeans said that they use one or more mobile app to stay updated on public transport issues.

Singaporeans recognise the importance of data in helping to deliver innovative solutions and smarter infrastructure. Around 42% of those surveyed are willing to share their personal data with relevant city agencies to help improve city infrastructure services.

However, most Singaporeans are not aware of the plans made by city authorities, as 73% said that in the last 12 months, they had not viewed an infrastructure plan made available by city authorities.

To improve resiliency, the Singapore government has educated the citizens to help protect themselves against any potential crisis. Some 63% of the respondents (the highest percentage among all other cities) indicated that they had been informed of drills or exercises that the city authorities had organised in the last two years to prepare for an emergency.