Known as the ‘Second City,’ ‘City of Big Shoulders,’ and the ‘Windy City,’ Chicago is a hub of cosmopolitan flair that more than 2.7 million people call home. The city’s world-class restaurants, thriving cultural scene
As part of this research, we asked over 1,000 Chicagoans for their views on the city’s infrastructure and their ambitions for its future evolution. We found that while Chicagoans are proud of their city’s growth and development, they recognize the need to upgrade public transportation as well as its utilities throughout the city.
We are rooted in Chicago and have contributed to the city’s storied past and will continue to contribute to its vaunted future. AECOM’s network of planners, designers, engineers
Senior Vice President, Strategy and Growth, Design and Consulting Services, Americas, AECOM
With its 2.7 million residents, 600 parks and 26 miles of lakefront, what will Chicago, look like in 50 years? How will it continue to inspire and excite, while it safeguards water systems, advances its infrastructure and continues to cultivate and develop its urban landscape for generations to come? The answer is by finding innovative ways to connect people to places through mobility and by strengthening neighborhoods.
Despite funding shortfalls, the city continues to make great strides in securing Chicago as a destination for tourists, residents and businesses. Maggie Daley Park opened. The Cubs won the World Series. Chicago’s rapid transit system has made a comeback. The housing market is booming. A long untapped resource, the Chicago River, is now open for people to access and enjoy. It is no wonder that Chicago is experiencing growth. It is the #1 metro area for corporate relocations and expansions in the U.S., ranked #2 for fast-growing companies and #8 globally for economy.
In collaboration with Longitude — a Financial Times Company, AECOM’s Future of Infrastructure research harnesses survey data and opinions from over 10,000 infrastructure users in 10 major global cities, including Chicago, to ask how satisfied, safe, inspired and engaged people feel with their roads and bridges, rail services and utilities.
Chicagoans are proud of their city — a center for arts and culture along the lake. However, residents have plenty to endure, from gruelling winters to government budget crises. While Chicago residents are 'moderately satisfied' with their city’s infrastructure, there are increasing needs to improve both soft and hard infrastructure including government and agency engagement with residents, to water, transportation and the environment. The findings of this report are reflective of priorities for the city’s management.
When asked about the management and delivery of the city’s infrastructure, Chicago respondents were 'not very satisfied'. With a score of 3.93, Chicagoans were below the average of respondents across all cities.
While less than half (48%) of Chicago respondents surveyed feel their water is affordable, residents were 'very satisfied' (8.7) with the reliability of their water utility. Reliability scores were less favourable for electric utility (6.7) based on reported outages in the past 12 months. Some 58% of the city’s respondents said they had experienced one or no outages in the past year. Chicago respondents noted upgrading utilities as one of their top three priorities for future infrastructure improvements.
A total of 55% of Chicago respondents felt that they have not had the opportunity to provide feedback regarding public infrastructure issues in the past 12 months, (the all city average was 45%); only 11% reported providing feedback on future planning.
Some 52% of those surveyed across all 10 global cities agreed that requests for feedback about infrastructure improvements or investments come too late in the planning stage for their influence to be meaningful.
Chicagoans also reported a below average score for engagement in transport infrastructure (2.6). They score below the average for this metric across the 10 cities surveyed, which is itself low compared to that for other metrics.